Privacy policy

Last updated: September 4, 2026

1. Introduction

AFU Docs is committed to protecting the privacy, confidentiality, and security of the personal information, academic records, professional documents, legal documents, financial information, and other data entrusted to us by our clients.

This Privacy Policy explains how AFU Docs collects, uses, stores, processes, shares, protects, and retains information when clients access our website, communicate with us, submit documents, request services, make payments, or otherwise interact with AFU Docs through any official communication channel.

AFU Docs provides academic, educational, documentation, credential evaluation, legal documentation support, research, consultancy, courier coordination, and related administrative services. In order to provide these services, AFU Docs may need to collect and process different categories of information, including personal records, academic documents, legal documents, payment records, and confidential materials.

We understand that the information and documents shared with AFU Docs may be sensitive and important for academic, professional, immigration, employment, institutional, legal, or official purposes. We therefore take reasonable steps to handle such information with due care, professionalism, and confidentiality.

This Privacy Policy applies to all clients, users, visitors, representatives, institutions, and other persons who use AFU Docs services or interact with AFU Docs through its website, email, telephone, messaging platforms, social media, office, or other authorized communication channels.

By accessing the AFU Docs website, requesting information, submitting documents, making payments, purchasing services, or using any service provided by AFU Docs, you acknowledge that you have read, understood, and agreed to the collection, use, processing, storage, and sharing of your information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use the AFU Docs website or services.

2. Definitions

For the purposes of this Privacy Policy, unless the context otherwise requires, the following terms shall have the meanings assigned to them below.

AFU Docs, we, our, or us refers to AFU Docs, including its owners, employees, consultants, representatives, authorized agents, service providers, and persons acting on behalf of AFU Docs for the purpose of providing services.

Client, customer, user, or you refers to any individual, organization, institution, company, representative, guardian, or authorized person who accesses, requests, purchases, or uses any service provided by AFU Docs.

Services refers to any academic, educational, documentation, credential evaluation, legal documentation support, research, consultancy, editing, formatting, translation, courier coordination, visa documentation support, application assistance, or related service provided by AFU Docs.

Personal information means any information that identifies, relates to, describes, or can reasonably be associated with an identified or identifiable individual. This may include name, address, contact number, email address, citizenship details, passport details, academic records, payment details, and communication records.

Documents means any academic, educational, professional, legal, financial, administrative, research, immigration, identification, or other records, certificates, reports, transcripts, forms, applications, photographs, supporting evidence, or materials submitted to, collected by, prepared by, or processed through AFU Docs.

Sensitive information means information that requires additional care because of its personal, legal, academic, financial, or confidential nature. This may include identification documents, academic certificates, financial statements, legal documents, income records, property documents, immigration documents, and personal correspondence.

Third-party organization means any organization or entity that is independent of AFU Docs and with which AFU Docs may coordinate while providing services. This may include universities, colleges, schools, government authorities, ministries, embassies, consulates, credential evaluation agencies, Visa Application Centres, professional licensing bodies, courier companies, financial institutions, payment processors, and other public or private organizations.

Processing means any activity performed on personal information, including collection, recording, organization, storage, use, review, modification, transmission, sharing, retrieval, deletion, or disposal.

Website means the official AFU Docs website available at https://afudocs.com and any related webpages, portals, forms, or online systems operated by AFU Docs.

Official communication channels means the AFU Docs website, official email addresses, phone numbers, messaging platforms, social media accounts, office premises, and any other communication method officially designated by AFU Docs.

3. Scope of this privacy policy

This Privacy Policy applies to all information collected, received, generated, stored, processed, or shared by AFU Docs in connection with its services, website, communications, transactions, and professional activities.

This Policy applies when you visit our website, contact us for information, request consultation, submit service inquiries, provide documents, fill forms, send academic or legal documents, make payments, request courier services, request credential evaluation support, use research or academic support services, or communicate with AFU Docs through any official channel.

This Policy also applies to information collected from authorized representatives, guardians, institutions, third-party organizations, courier partners, payment providers, or other persons involved in the service requested by the client.

This Policy applies whether the service is requested online, offline, through email, by phone, through social media, messaging applications, office visit, or through any other official communication channel.

This Privacy Policy should be read together with the AFU Docs Terms of Service, Refund Policy, Delivery and Shipping Policy, Cookie Policy where applicable, and any service-specific agreement, quotation, invoice, consent form, or authorization provided to the client.

Where a service involves third-party organizations, the privacy policies and data handling practices of those third-party organizations may also apply. AFU Docs is not responsible for the privacy practices, internal policies, or data protection measures of independent third-party organizations.

This Privacy Policy does not apply to websites, platforms, institutions, payment providers, courier companies, government offices, or third-party organizations that are not owned, operated, or controlled by AFU Docs, even if links to those platforms are shared through our website or communication channels.

4. Information we collect

AFU Docs may collect different categories of information depending on the service requested, the documents submitted, the method of communication, and the requirements of relevant third-party organizations.

The types of information we may collect include personal identification information, contact information, academic information, institutional information, professional information, legal documentation information, financial and payment information, courier and delivery information, website usage information, device information, communication records, service history, and other information necessary to provide the requested service.

Personal identification information may include full name, date of birth, gender where required, nationality, citizenship number, passport number, identification document details, photograph, signature, and other identifying information required for documentation, verification, or institutional processing.

Contact information may include phone number, alternate phone number, email address, WhatsApp number, permanent address, temporary address, mailing address, postal code, emergency contact details, and receiver details for courier or document delivery.

Academic information may include school, college, or university name, faculty, programme, level of study, registration number, roll number, symbol number, transcript details, grade sheets, mark sheets, provisional certificates, migration certificates, character certificates, equivalence documents, recommendation letters, and other educational records.

Professional information may include employment history, curriculum vitae, résumé, cover letter, job application records, professional licensing documents, training certificates, experience letters, employment verification documents, and related professional details.

Legal and administrative documents may include citizenship documents, passport copies, property valuation reports, income certificates, chartered accountant reports, affidavits, declarations, tenancy or rent agreements, land ownership documents, financial support documents, apostille or attestation-related documents, and other lawful supporting documents required for academic, employment, immigration, or official purposes.

Research and academic writing information may include thesis files, proposal drafts, questionnaires, datasets, statistical outputs, research reports, manuscripts, presentations, references, plagiarism reports, and other academic or research-related materials submitted by the client.

Payment and transaction information may include invoice details, payment amount, payment method, transaction ID, bank details, payment screenshots, digital wallet records, receipts, billing address, refund details, and related financial information required for payment confirmation and accounting purposes.

Courier and delivery information may include sender name, receiver name, delivery address, destination country, phone number, postal code, parcel type, document type, tracking number, shipment details, courier receipt, declared value, and communication with courier service providers.

Website and technical information may include IP address, browser type, device information, operating system, pages visited, time spent on website, referral source, cookies, log files, and other technical data collected through website tools or analytics systems.

Communication information may include emails, phone call details, chat messages, social media messages, inquiry records, consultation notes, service updates, complaint records, feedback, and other correspondence exchanged between the client and AFU Docs.

5. Personal information provided by clients

Most of the personal information collected by AFU Docs is provided directly by clients when they request services, submit forms, upload documents, communicate with us, make payments, or provide instructions for processing.

Clients may provide personal information when filling out an online form, sending documents by email, sharing files through messaging platforms, visiting our office, calling our phone numbers, requesting quotations, making payments, or submitting information required for academic, legal, courier, credential evaluation, visa, or research-related services.

The client is responsible for ensuring that all personal information provided to AFU Docs is complete, accurate, current, lawful, and truthful. AFU Docs shall not be responsible for delays, rejections, failed processing, incorrect submissions, additional costs, or other consequences arising from inaccurate, incomplete, outdated, or misleading information provided by the client.

Where a client provides information about another person, such as a family member, guardian, sponsor, receiver, student, employee, or authorized representative, the client represents that they have the lawful authority or consent to provide such information to AFU Docs for the requested purpose.

AFU Docs may request additional information where reasonably necessary to verify identity, confirm authorization, complete documentation, process an application, communicate with institutions, arrange courier services, comply with legal requirements, or protect against fraud or misuse of services.

If the client refuses or fails to provide required information, AFU Docs may be unable to provide the requested service, may place the service on hold, may request additional clarification, or may decline the service where necessary.

6. Academic, educational, legal, and professional documents collected

AFU Docs may collect and process academic, educational, legal, professional, financial, administrative, research, and other documents depending on the nature of the service requested by the client.

Academic and educational documents may include transcripts, mark sheets, grade sheets, certificates, provisional certificates, migration certificates, character certificates, recommendation letters, equivalence certificates, registration slips, admit cards, entrance examination records, university forms, application forms, scholarship documents, and other records related to education.

Legal and administrative documents may include citizenship certificates, passport copies, birth certificates, marriage certificates, relationship certificates, police reports, affidavits, declarations, income certificates, property valuation reports, land ownership records, rent agreements, bank statements, financial sponsorship documents, and documents required for lawful academic, visa, employment, immigration, or official purposes.

Professional documents may include curriculum vitae, résumés, cover letters, experience certificates, employment verification letters, training certificates, professional licenses, job application materials, and related employment or professional records.

Research and academic writing documents may include research proposals, thesis drafts, dissertations, manuscripts, journal articles, datasets, questionnaires, consent forms, analysis outputs, statistical files, presentations, and related research materials.

AFU Docs collects such documents only for the purpose of providing the requested service, assisting the client, preparing or reviewing documents, coordinating with third-party organizations, submitting applications, conducting analysis, arranging courier delivery, or fulfilling legal or administrative obligations.

AFU Docs does not claim ownership over the client’s original documents. The client retains ownership of the original materials submitted, subject to AFU Docs’ limited right to use, process, store, transmit, or share such documents only as necessary for providing the requested service or complying with applicable requirements.

AFU Docs may retain copies of documents for a reasonable period for service records, dispute resolution, accounting, legal compliance, quality assurance, fraud prevention, or client support purposes, unless deletion is requested and retention is no longer legally or operationally required.

7. Payment, billing, and transaction information

AFU Docs may collect and process payment, billing, invoice, transaction, and refund-related information when clients purchase services, make advance payments, pay third-party fees, request refunds, or settle outstanding charges.

Such information may include the client’s name, invoice number, receipt number, transaction ID, payment date, payment amount, payment method, payment screenshot, bank transfer details, digital wallet details, card or gateway reference number, billing address, refund account information, and other payment confirmation records.

AFU Docs uses payment and billing information to confirm payments, issue receipts, process service requests, maintain accounting records, manage invoices, verify refund eligibility, detect payment errors, resolve disputes, and comply with tax, accounting, or legal obligations.

AFU Docs may use third-party banks, payment processors, digital wallets, online payment gateways, or financial institutions to process payments. Such third-party providers may collect and process payment information according to their own terms, security standards, and privacy policies.

AFU Docs does not intentionally collect or store full card numbers, card security codes, or sensitive payment authentication details unless such information is processed directly by a secure payment provider or where the client voluntarily provides payment proof for verification.

Clients are responsible for using secure payment methods and ensuring that payment information submitted to AFU Docs is accurate and lawful. AFU Docs shall not be responsible for delays, failed transactions, incorrect transfers, or losses caused by wrong payment details, third-party payment system errors, or unauthorized payment activity not caused by AFU Docs.

Payment and transaction records may be retained for accounting, audit, tax, legal compliance, refund processing, dispute resolution, and fraud prevention purposes.

8. Website, device, cookies, and technical information

When clients or visitors access the AFU Docs website, certain technical and usage information may be collected automatically through website systems, server logs, cookies, analytics tools, security tools, or similar technologies.

This information may include IP address, browser type, device type, operating system, approximate location, pages visited, date and time of visit, time spent on pages, referral links, search terms, clicks, website interactions, error logs, and other technical information related to website use.

AFU Docs may use cookies or similar technologies to improve website performance, remember user preferences, understand website traffic, improve security, analyze user behavior, support forms or login features, and enhance the overall user experience.

Cookies are small text files stored on a user’s device when they visit a website. Some cookies may be necessary for basic website functionality, while others may be used for analytics, performance monitoring, or user experience improvement.

Users may adjust browser settings to block, delete, or manage cookies. However, disabling cookies may affect website functionality, form submission, user experience, or access to certain features.

Where required by applicable law or website settings, users may be provided with options to accept, reject, or manage non-essential cookies.

AFU Docs may use third-party analytics or website service providers to help understand website usage and improve website performance. Such providers may process technical data according to their own privacy practices and contractual obligations.

AFU Docs does not use website technical information to identify users personally unless such information is connected with a service request, form submission, security concern, legal requirement, or fraud prevention process.

9. How we collect information

AFU Docs may collect information directly from clients, automatically through the website, from authorized representatives, and from third-party organizations involved in the requested service.

We collect information directly when clients fill forms, submit documents, send emails, call us, message us, visit our office, make payments, request quotations, use our website, provide feedback, or otherwise communicate with AFU Docs.

We may collect information automatically when users visit our website through cookies, analytics tools, server logs, device identifiers, and other technical systems used to operate and secure the website.

We may collect information from authorized representatives, guardians, family members, sponsors, employers, institutions, or agents where such persons are involved in the client’s service request or have been authorized by the client.

We may receive information from third-party organizations, including universities, colleges, schools, government authorities, embassies, credential evaluation agencies, Visa Application Centres, courier companies, financial institutions, payment providers, and other organizations involved in processing the client’s request.

We may also generate internal records based on the service provided, including service notes, case files, processing history, document review records, communication logs, task updates, payment records, courier status, and client support records.

AFU Docs collects information only to the extent reasonably necessary for providing services, communicating with clients, fulfilling legal obligations, protecting business interests, maintaining records, preventing fraud, and improving service quality.

10. How we use personal information

AFU Docs uses personal information and documents for the purpose of providing requested services, communicating with clients, processing applications, preparing documents, coordinating with third-party organizations, arranging courier delivery, confirming payments, maintaining records, and complying with applicable obligations.

We may use personal information to identify clients, verify details, assess service eligibility, understand client requirements, prepare quotations, process service requests, review documents, create drafts, edit or format documents, conduct research support, prepare applications, and manage service delivery.

We may use academic and professional information to assist with transcripts, certificates, verification, credential evaluation support, university applications, scholarship applications, CVs, statements of purpose, cover letters, recommendation letters, academic formatting, and related educational services.

We may use legal and administrative documents to assist with lawful supporting documentation required for academic admissions, employment, visa processing, credential evaluation, professional licensing, institutional applications, or other official purposes.

We may use research materials, datasets, questionnaires, and academic drafts to provide research consultation, data analysis, editing, formatting, presentation preparation, manuscript support, and other research-related services requested by the client.

We may use payment information to confirm transactions, issue receipts, process invoices, manage refunds, verify payment disputes, record accounting entries, and comply with financial obligations.

We may use courier information to arrange pickup, dispatch, tracking, delivery coordination, address verification, customs-related communication, and shipment support.

We may use communication records to respond to inquiries, provide customer support, update clients, resolve complaints, document instructions, confirm approvals, and maintain service history.

AFU Docs may use contact information to send service-related updates, important notices, responses to inquiries, and information about relevant services. Clients may request not to receive promotional communications, but AFU Docs may still send essential service-related, transactional, administrative, or legal communications.

We may use website and technical information to operate the website, improve user experience, analyze website performance, prevent misuse, detect security issues, troubleshoot errors, and maintain website security.

We may use information to comply with legal, regulatory, tax, accounting, institutional, contractual, or administrative requirements.

We may use information to protect the rights, safety, property, reputation, and legitimate interests of AFU Docs, its clients, employees, service providers, and other relevant persons.

AFU Docs will not use personal information for purposes that are materially different from those described in this Privacy Policy unless the client provides consent or unless such use is permitted or required by applicable law.

11. Legal basis and purpose of processing personal information

AFU Docs processes personal information based on lawful, reasonable, and legitimate grounds depending on the nature of the service, the type of information, and the purpose of processing.

The primary basis for processing personal information is the client’s request for services. When a client requests, purchases, or uses AFU Docs services, processing of personal information and documents is necessary to perform the requested service and fulfill the service relationship.

AFU Docs may process information based on consent where the client voluntarily provides information, authorizes document processing, requests coordination with third-party organizations, agrees to submission of documents, or permits AFU Docs to use information for a specific purpose.

AFU Docs may process information where necessary for contractual purposes, including preparing quotations, accepting service requests, performing agreed services, issuing invoices, processing payments, delivering documents, and handling refund or complaint matters.

AFU Docs may process information where necessary to comply with legal obligations, including tax, accounting, reporting, recordkeeping, regulatory, court, governmental, or law enforcement requirements.

AFU Docs may process information for legitimate business purposes, including service administration, fraud prevention, quality assurance, customer support, internal recordkeeping, security monitoring, dispute resolution, business improvement, and protection of legal rights.

AFU Docs may process information where necessary to protect the safety, legal rights, or legitimate interests of the client, AFU Docs, or another person, particularly in cases involving fraud, misuse, unauthorized activity, legal claims, or security concerns.

Where sensitive documents or information are involved, AFU Docs shall take reasonable care to ensure that such information is used only for the purpose for which it was provided or as otherwise required or permitted by applicable law.

12. Sharing of information with third-party organizations

AFU Docs may share personal information, documents, and service-related details with third-party organizations where such sharing is reasonably necessary to provide the requested service, comply with legal requirements, process applications, arrange payments, coordinate courier delivery, or protect legitimate interests.

Third-party organizations may include universities, colleges, schools, educational boards, government authorities, ministries, embassies, consulates, Visa Application Centres, credential evaluation agencies, professional licensing authorities, examination boards, courier companies, payment providers, banks, financial institutions, legal documentation service providers, translation providers, research support personnel, and other service providers relevant to the client’s request.

Information shared with third-party organizations may include client identity details, academic records, application forms, supporting documents, payment records, courier details, authorization letters, communication records, and other information necessary for the requested service.

AFU Docs shares information only to the extent reasonably necessary for service delivery, institutional processing, payment handling, courier coordination, legal compliance, or related administrative purposes.

Third-party organizations operate independently and may have their own privacy policies, internal procedures, processing times, security practices, and legal obligations. AFU Docs is not responsible for the privacy practices or decisions of independent third-party organizations.

Where possible and appropriate, AFU Docs may inform clients when their information needs to be shared with a third-party organization. However, by requesting services that require third-party coordination, the client acknowledges that such sharing may be necessary to complete the requested service.

AFU Docs does not sell client personal information to third parties.

AFU Docs may disclose information where required by law, court order, government authority, law enforcement agency, regulatory body, or other competent authority.

AFU Docs may also disclose information where reasonably necessary to protect against fraud, unauthorized activity, legal claims, security threats, misuse of services, or harm to AFU Docs, clients, employees, or others.

13. No sale of personal information

AFU Docs does not sell, rent, trade, or commercially disclose clients’ personal information, academic documents, legal documents, financial records, research materials, or confidential records to third parties.

Client information is shared only where reasonably necessary for service delivery, legal compliance, institutional processing, payment handling, courier coordination, professional support, or with the client’s authorization.

AFU Docs does not permit unauthorized commercial use of client documents or confidential information. Any sharing of information shall be limited to the purpose for which the information was collected, unless otherwise authorized by the client or required by applicable law.

14. Courier, credential evaluation, visa, and institutional processing

Many AFU Docs services require coordination with courier companies, credential evaluation agencies, Visa Application Centres, universities, government authorities, embassies, and other institutions. For such services, AFU Docs may need to share personal information and documents with the relevant organization.

For courier services, AFU Docs may share sender name, receiver name, address, phone number, email address, destination country, postal code, parcel type, document details, declared value, identification details where required, and other shipping information with courier or logistics partners.

For credential evaluation support, AFU Docs may process and share academic transcripts, certificates, institutional details, identity documents, authorization forms, application details, payment records, and communication records with credential evaluation agencies or educational institutions.

For visa documentation support, AFU Docs may process documents such as passports, academic records, financial records, income documents, property documents, employment records, relationship certificates, application forms, appointment details, and other supporting documents required by embassies, Visa Application Centres, or relevant authorities.

For institutional processing, AFU Docs may share information with universities, colleges, schools, examination boards, government offices, ministries, professional licensing authorities, or other institutions where required for document issuance, verification, attestation, authentication, application processing, or official communication.

The client acknowledges that third-party organizations may request additional information, reject documents, delay processing, change requirements, or apply their own privacy and security rules. AFU Docs shall not be responsible for third-party decisions, privacy practices, system failures, processing delays, or data handling once information is submitted to the relevant third-party organization according to the client’s service request.

AFU Docs will make reasonable efforts to share accurate information based on the documents and instructions provided by the client. The client remains responsible for ensuring that submitted documents and information are genuine, accurate, complete, and acceptable for the requested purpose.

15. Confidentiality and protection of client documents

AFU Docs recognizes that client documents may contain confidential, personal, academic, financial, legal, and sensitive information. AFU Docs shall take reasonable measures to protect such information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Access to client documents may be limited to authorized personnel, consultants, representatives, or service providers who need access for the purpose of providing the requested service, managing the client’s case, processing documents, conducting quality review, arranging courier delivery, or complying with legal obligations.

AFU Docs shall not intentionally disclose client documents or confidential information to unauthorized persons, except where required to provide the requested service, authorized by the client, required by law, necessary for legal protection, or otherwise permitted under this Privacy Policy.

AFU Docs may use physical, administrative, and digital safeguards to protect client documents. These may include restricted access, password protection, secure storage, controlled communication channels, staff confidentiality obligations, and reasonable document handling procedures.

AFU Docs will make reasonable efforts to ensure that original documents submitted by clients are handled carefully, stored securely where applicable, and returned, dispatched, or delivered according to the agreed service arrangement.

Clients should avoid sending unnecessary sensitive information unless such information is required for the requested service. Clients should also take care when sharing documents through email, messaging platforms, public devices, or unsecured networks.

Where original physical documents are submitted to AFU Docs, AFU Docs shall make reasonable efforts to handle them carefully. However, risks may exist during transportation, courier handling, third-party submission, public office processing, or other situations beyond the direct control of AFU Docs.

Where documents are submitted to third-party organizations, the confidentiality and handling of those documents may also be subject to the policies and practices of such organizations.

AFU Docs may retain copies or records of documents for a reasonable period for service history, compliance, accounting, dispute resolution, quality assurance, legal protection, or future client support, unless deletion is requested and retention is no longer necessary or legally required.

16. Data storage, security, and retention

AFU Docs may store client information and documents in physical files, digital devices, email systems, cloud storage, databases, communication platforms, accounting systems, courier records, or other storage systems used for service delivery and business operations.

AFU Docs takes reasonable administrative, technical, and organizational measures to protect stored information from unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no method of storage, electronic transmission, cloud communication, or internet-based system can be guaranteed to be completely secure.

Data security measures may include password protection, access control, file organization, staff confidentiality expectations, secure communication practices, limited access to sensitive files, and reasonable efforts to prevent unauthorized disclosure.

AFU Docs retains personal information and documents only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on the type of service, legal requirements, accounting obligations, dispute risks, client support needs, operational requirements, and the nature of the documents.

Information may be retained for purposes such as completing services, maintaining service records, providing future support, resolving disputes, processing refunds, complying with tax and accounting requirements, responding to legal requests, preventing fraud, and protecting AFU Docs’ legal rights.

When information is no longer required, AFU Docs may delete, destroy, anonymize, archive, or securely dispose of such information in accordance with internal procedures and applicable requirements.

Clients may request deletion of their personal information or documents. AFU Docs may comply with such requests where reasonably possible and legally permitted. However, AFU Docs may retain certain information where necessary for legal compliance, accounting, dispute resolution, fraud prevention, service records, or legitimate business purposes.

AFU Docs shall not be responsible for information retained by third-party organizations after it has been lawfully shared with them for the requested service.

17. Client rights and choices

Clients may have certain rights regarding their personal information, subject to applicable law, service requirements, legal obligations, and practical limitations.

Clients may request access to personal information held by AFU Docs, correction of inaccurate information, updating of outdated information, deletion of certain records, restriction of processing, withdrawal of consent where processing is based on consent, or clarification regarding how their information is used.

Clients may also request copies of certain documents or service records where such disclosure is lawful, reasonable, and does not affect the rights, confidentiality, or security of AFU Docs or other persons.

To exercise privacy-related rights, clients should contact AFU Docs through official communication channels and provide sufficient information to verify their identity and the nature of the request.

AFU Docs may request additional verification before acting on a privacy request to protect the client’s information and prevent unauthorized access.

AFU Docs will make reasonable efforts to respond to privacy-related requests within a reasonable timeframe after verifying the identity of the requester. Complex requests, requests involving third-party organizations, or requests requiring legal review may require additional time.

AFU Docs may decline or limit a request where disclosure or deletion is not permitted by law, where the information is required for legal or accounting purposes, where the request affects the rights of others, where the request is excessive or unreasonable, or where retention is necessary for legitimate business or dispute resolution purposes.

Withdrawal of consent may affect AFU Docs’ ability to provide certain services. If a client withdraws consent for processing that is necessary to complete a requested service, AFU Docs may be unable to continue the service or may need to suspend or terminate the service in accordance with its Terms of Service and Refund Policy.

Clients are responsible for maintaining accurate contact details and notifying AFU Docs of any changes that may affect service delivery or communication.

18. Accuracy, correction, and updating of information

AFU Docs relies on the information and documents provided by clients to deliver accurate and timely services. Clients are responsible for ensuring that all information submitted to AFU Docs is accurate, complete, current, lawful, and truthful.

If a client becomes aware that any information submitted to AFU Docs is inaccurate, incomplete, outdated, or misleading, the client should promptly notify AFU Docs and provide corrected information or documents.

AFU Docs may update client records based on corrected information provided by the client, official documents, institutional records, payment confirmations, courier updates, or other reliable sources relevant to the service.

AFU Docs shall not be responsible for delays, rejection, failed applications, incorrect submissions, additional costs, or other consequences caused by inaccurate or incomplete information provided by the client.

Where information has already been submitted to a third-party organization, correction may depend on the rules, procedures, timeline, and approval of that organization. AFU Docs may assist with correction where possible, but cannot guarantee that the third-party organization will accept or process the correction.

Clients should carefully review documents, applications, forms, translations, reports, and other deliverables prepared or processed by AFU Docs before approving, submitting, or using them.

Failure to review and report errors within a reasonable time may limit AFU Docs’ ability to make corrections or may result in additional costs.

19. International transfer of information

Some AFU Docs services may involve the transfer or sharing of personal information and documents outside Nepal. This may occur when clients request international courier, credential evaluation, university applications, visa documentation, embassy processing, international admission support, professional licensing, foreign employment documentation, or other services involving foreign institutions.

Information may be transferred to universities, credential evaluation agencies, embassies, consulates, Visa Application Centres, courier companies, professional licensing bodies, government authorities, payment providers, or other organizations located in other countries.

Different countries may have different privacy, data protection, security, and document handling laws. The level of protection available in another country may not be the same as the protection available in Nepal or the client’s country of residence.

By requesting services that require international processing, the client acknowledges and agrees that AFU Docs may share personal information and documents with relevant foreign institutions or service providers as necessary to complete the requested service.

AFU Docs will take reasonable care when transferring information internationally and will share only the information reasonably necessary for the requested service. However, AFU Docs cannot control the internal data handling practices, legal obligations, or security systems of independent foreign third-party organizations.

Clients should review the privacy policies and requirements of relevant international organizations where applicable.

20. Children’s and minors’ privacy

AFU Docs services are generally intended for students, graduates, professionals, institutions, and adult clients. However, some services may relate to minors, school students, or individuals who have not reached the age of majority under applicable law.

Where services are requested for a minor, AFU Docs may require consent, authorization, or involvement of a parent, legal guardian, or authorized representative.

AFU Docs may collect information about minors only where necessary for the requested service, such as school applications, academic documentation, examination records, scholarship applications, identification processing, courier delivery, or other lawful academic or administrative purposes.

Parents or guardians submitting information on behalf of minors are responsible for ensuring that the information is accurate, lawful, and submitted with proper authority.

AFU Docs does not knowingly collect personal information from minors for purposes unrelated to its services. If AFU Docs becomes aware that information of a minor has been collected without proper authorization where authorization is required, AFU Docs may take reasonable steps to delete, restrict, or correct such information.

Parents or guardians may contact AFU Docs to request access, correction, or deletion of a minor’s information, subject to legal, institutional, and service-related requirements.

21. Limitation of liability and data security disclaimer

AFU Docs takes reasonable steps to protect personal information and documents. However, no physical storage system, digital platform, internet transmission, email communication, messaging platform, cloud service, courier process, or third-party system can be guaranteed to be completely secure.

To the maximum extent permitted by applicable law, AFU Docs shall not be liable for unauthorized access, disclosure, alteration, loss, delay, corruption, or misuse of information caused by circumstances beyond its reasonable control, including cyberattacks, malware, system failures, internet outages, third-party platform vulnerabilities, courier loss, institutional errors, government actions, force majeure events, or unauthorized actions of third parties.

AFU Docs shall not be responsible for the privacy practices, security systems, internal procedures, or data handling of third-party organizations, including universities, credential evaluation agencies, embassies, Visa Application Centres, courier companies, payment processors, government offices, cloud platforms, messaging services, or other external entities.

AFU Docs shall not be responsible for information shared by the client through insecure, incorrect, unofficial, or unauthorized communication channels.

Clients are responsible for protecting their own devices, passwords, email accounts, messaging accounts, payment accounts, and document access credentials.

AFU Docs’ liability for privacy-related claims, if any, shall be limited in accordance with applicable law, the Terms of Service, and any specific agreement between AFU Docs and the client.

Nothing in this Privacy Policy shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

22. Changes to this privacy policy

AFU Docs may update, revise, amend, or modify this Privacy Policy from time to time to reflect changes in its services, legal requirements, operational practices, data handling procedures, technology, website functions, third-party requirements, or business needs.

Any updated version of this Privacy Policy will be posted on the AFU Docs website with a revised “Last updated” date. Where changes are material, AFU Docs may take reasonable steps to notify clients through the website, email, notice, or other appropriate communication methods.

Clients are encouraged to review this Privacy Policy regularly before using AFU Docs services or submitting personal information and documents.

Continued use of the AFU Docs website, communication channels, or services after any update to this Privacy Policy shall mean that the client has read, understood, and accepted the revised Privacy Policy.

23. Contact information

For questions, requests, concerns, or complaints regarding this Privacy Policy or the handling of personal information, clients may contact AFU Docs through the following official communication channels:

AFU Docs

Email: info@afudocs.com, afudocs@gmail.com

Phone: +977 9812428378, +977 9761621478

Website: https://afudocs.com

Online requests may be submitted 24 hours a day. Response times may vary depending on staff availability, holidays, workload, and the nature of the request.

AFU Docs will make reasonable efforts to respond to privacy-related inquiries and requests within a reasonable timeframe.